Orders are processed 7 days a week.
Orders shipped to Spain will be delivered in approximately 3 working days. Orders shipped to the rest of Europe will be delivered in approximately 7 working days, and orders shipped to other countries will be delivered in approximately 10 working days.
There are no additional custom fees or duties on products shipped to countries within the European Union. Shipping costs are included within Europe. For other countries, we will charge you 20 euros.
Princesse Décadente only accepts online payments through its website. At no time is Princesse Décadente able to accept cash payments either directly or via mail. This online shop operates from the European Union and, as such, all transactions are ultimately made in Euros. If you are paying using another currency, the currency conversion will be based on the exchange rate on the day of the transaction. There is no extra charge for currency conversion.
All returns must be made within 15 days of the delivery date. Returned products must be unworn, unwashed and unaltered. No refunds or exchanges are possible for customized products. Returned products must have all the original tags and labels attached and be in their original packaging. If your return does not comply with our Return Policy, it will not be possible to accept it and we will send the items back to you with no credit.
The cost of returning the product(s) to our Studio, whether by courier or certified postal service, is solely the responsibility of the customer. However, Princesse Décadente will pay to ship the new product(s) to you as soon as your return has been received and processed by our team. Please contact us at firstname.lastname@example.org before sending back your products as we will endeavor to offer you an alternative solution.
Please note that all refunds will be granted free of charge to the original purchaser. The refund will be processed after the returned product(s) arrive in our Studio and a quality check has been fulfilled. Please note: if you paid by credit card, refunds can then take up to 4 weeks to appear on your bank statement. This depends on your bank, not on Princesse Décadente.